Privacy Policy for Loyal Jollof Spice
Effective Date: 22nd of July 2025
1. Introduction
At Harrisa Ltd (trading as Loyal Jollof Spice), your privacy matters to us. We are committed to maintaining the trust and confidence of our business customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website, place an order, sign up for our communications, or engage with our advertisements and lead forms.
We treat your data responsibly and with care. Whether you're a first-time visitor or a loyal B2B customer, we aim to give you peace of mind through transparency and ethical practices. We want you to feel confident that your personal and business information is secure and used only in ways that benefit your relationship with us.
2. Who We Are
Business Legal Name: Harrisa Ltd
Trading Name: Loyal Jollof Spice
Registered Office: 5 Brayford Square, London, E1 0SG, United Kingdom
Email Contact: [email protected]
Phone Number: +44 7700 144176 (available via mobile and WhatsApp)
We operate as a B2B-only wholesale distributor of premium African and Caribbean spice blends to food businesses across the UK. Our marketing, product fulfillment, and communication platforms are designed with this business-focused audience in mind. Our team is dedicated to helping food entrepreneurs grow through reliable product supply and efficient communication.
3. Business Scope
We serve only food businesses. We do not engage in retail sales to individual consumers. Our primary clients include:
Caterers
Retail shop owners
Wholesalers and distributors
Meal prep companies
Exporters and bulk spice resellers
Restaurants and dark kitchens
Local food trucks and mobile kitchens
Any inquiry made by a private individual will not be fulfilled unless they are verified to represent a legitimate food-related business. We may request documentation or proof of trading status when necessary.
4. Personal Data We Collect
We may collect the following:
Full Name
Business Name
Type of Business
Email Address
Phone Number (mobile, WhatsApp, landline if given)
Shipping & Billing Address
Order History and Purchase Volume
Klarna usage preference
Payment status and method
Facebook or Instagram profile (if used to submit form)
WhatsApp activity if communication initiated
Website behavior via cookies (e.g., clicks, visits, time on page)
IP address, device type, and browser used
Time zone and geolocation (general)
Referral sources
Lead form responses
Marketing opt-in and opt-out status
Customer service chat logs or complaint notes
Delivery instructions
Social engagement (likes, comments, shares from branded posts)
Referral program entries
Feedback and testimonial submissions
Campaign engagement (ads clicked, forms submitted, videos watched)
We may also retain photos of your delivery address for logistics record purposes. These are not used for marketing or analysis.
5. How We Collect Your Information
We collect data through:
Lead forms from Facebook and Instagram
Our website forms
WhatsApp messages initiated by you
Calendly bookings
Phone calls (manually logged)
Stripe or Klarna transactions
Google Analytics + Facebook Pixel trackers
Manual input from team via trade shows or in-person referrals
WhatsApp QR code scans
Follow-up from ads or retargeting campaigns
Offline events (pop-ups, tasting booths, trade fairs)
Customer referrals or business partners
Every entry point to your data is secured and monitored by internal data use protocols.
6. Legal Basis for Processing
We process your data based on:
Consent: You willingly submitted a form or booked a call.
Contractual Obligation: We need your data to fulfill an order.
Legitimate Interest: For us to market to you based on previous interactions.
Legal Requirement: HMRC accounting, anti-fraud, or regulatory obligations.
This means we never contact or store your data without a reason that complies with UK GDPR.
7. Why We Use Your Data
We use your data to:
Respond to quote/sample requests
Issue invoices, receipts, and tracking numbers
Keep records of sales and tax compliance
Send marketing and promotions via email, SMS, or WhatsApp
Analyze regional demand and client behaviour
Track ad performance
Follow up inactive leads with reminders
Add you to our CRM
Segment you into campaigns based on business size/type
Offer new flavour launches or bonus bundles
Conduct surveys or ask for testimonials
Respond to refund or cancellation requests
Verify business identity or eligibility for promo
Improve our customer journey and website usability
8. Marketing Communication
If you opted in, we’ll send:
WhatsApp messages (bulk order alerts, promos)
SMS (order updates or flash deals)
Emails (catalogue updates, testimonials, video content)
Exclusive offers and stock updates
Notifications of new bundles or promotions
Reminders if a booking is missed or abandoned
You can opt out anytime by:
Clicking unsubscribe
Replying STOP to SMS
Messaging STOP via WhatsApp
Emailing us at [email protected]
We do not rent or sell your contact details to any third-party marketers.
9. Who We Share Your Data With
We work with:
Meta (Facebook/Instagram)
(SMS and WhatsApp)
(card payment processor)
(installment payment processor)
(for meeting scheduling)
Google (analytics + email)
Our accountants (for compliance only)
Domain hosts and web developers (for backend support)
These third parties process your data only to support service delivery. They are contractually bound to keep your data safe and not use it for their own marketing. They also comply with GDPR or equivalent legal frameworks.
10. Cookies and Tracking Tools
We use:
Google Analytics
Facebook Pixel
Session tracking
Time-on-page data
Exit-intent pop-ups
Cookie banners for consent
These tools help us improve the quality of your browsing experience and our marketing. You can disable cookies in your browser settings.
11. How Long We Keep Your Data
Sales and Invoice Records: 2 years
Lead form submissions: 24 months (unless converted or requested to be deleted)
Email open/click tracking: 12 months
Abandoned cart data: 30 days
WhatsApp replies: 18 months
Complaint logs: 3 years
Refund requests: 3 years
Inactive account logs: 24 months
Non-marketing forms (e.g., address changes): 2 years
We perform periodic data reviews to ensure outdated or irrelevant data is removed.
12. Your Legal Rights
Under UK GDPR, you have the right to:
Know what we hold on you
Request access or copies
Correct or update info
Ask for deletion
Say no to marketing
Move your data elsewhere (portability)
Complain to the Information Commissioner’s Office (ICO)
We are committed to upholding these rights within 30 days of any formal request.
13. How We Protect Your Data
We use:
SSL encryption (green padlock on browser)
2FA (two-factor authentication)
Secure cloud storage (GDPR-compliant)
Internal staff access logs
Backup servers with encryption
Manual security checks
Antivirus and firewall protection
Data breach response protocol
We also regularly train staff on data handling best practices.
14. International Storage
Some providers store data outside the UK (e.g., Stripe, Meta). We only work with companies that:
Use Standard Contractual Clauses
Comply with EU-U.S. or UK-U.S. Data Bridge Framework
Are trusted global vendors with full encryption
Have adequate privacy and data transfer standards
We ensure all international storage is secure and legal.
15. Third-Party Links
Our site may link to:
Klarna terms
Calendly booking page
Instagram stories or highlights
YouTube videos
Product review platforms
Newsletter subscription links
If you leave our site, please review their privacy policy separately.
16. Policy Changes
We may update this page if:
We add new tools
We change delivery partners
There’s a law change
We introduce new payment options
A platform we rely on changes its own terms
You will see a new date listed at the top. Major changes may be emailed to you.
17. Contact Us
Still got questions?
Email: [email protected]
WhatsApp/Mobile: +44 7700 144176
Address: 5 Brayford Square, London, E1 0SG
We’ll respond within 3–5 working days.
This privacy policy applies to all websites, ads, lead forms, phone contacts, and WhatsApp interactions managed by Loyal Jollof Spice (Harrisa Ltd). We believe in full transparency, ethical marketing, and protecting the trust of every food business we interact with. We aim to be GDPR-compliant, fair, and respectful in all data processing activities.